Can I exchange my order?Updated 5 months ago
We offer free exchanges within 30 days from the delivery date, as long as your item is in its original condition with all packaging and tags.
Holiday returns: Items bought between 22nd November until and including 15th December will be granted an extended returns period until 15th January.
If you’re based outside the UK or EU, taxes and duties are applicable.
Please visit our Returns Hub to organize your exchange**.
We have recently updated our returns and exchange policy. Please see below:
| COUNTRY OR REGION | SHIPPING FEE | FREE SHIPPING ON ORDERS OVER (IF AVAILABLE) | RETURNS & EXCHANGE POLICY |
| UK | £5 GBP | £125 GBP | Free returns and exchanges |
| UK EXPRESS | £10 | Free returns and exchanges | |
| USA | $8 USD | $150 USD | Free returns and exchanges |
| USA EXPRESS | $25 | Free returns and exchanges | |
| CANADA | $25 CAD | $400 CAD | $25 fee for returns and free exchanges |
AUSTRALIA & NEW ZEALAND | $40 AUD | $235 AUD | $25 fee for returns and free exchanges |
| EUROPE* | €7 EUR | €175 EUR | Free returns and exchanges |
EUROPE* EXPRESS | €15 EUR | Free returns and exchanges | |
| REST OF EUROPE | €7 EUR | €250 EUR | €10 fee for returns and free exchanges |
| HONG KONG | $270 HKD | $4000 HKD | $25 fee for returns and free exchanges |
| CHINA | ¥260 CNY | ¥3700 CNY | $25 fee for returns and free exchanges |
| REST OF ASIA | $30 USD | $350 USD | $25 fee for returns and free exchanges |
| UNITED ARAB EMIRATES | $75 AED | $1000 AED | $10 fee for returns and free exchanges |
| MIDDLE EAST | $20 USD | $250 USD | $25 fee for returns and free exchanges |
| REST OF WORLD | $20 USD | $250 USD | $25 fee for returns and free exchanges |
EUROPE* - Italy, Germany, France, Poland, Netherlands, Spain, Swiss, Czechia, Belgium, Slovakia, Croatia, Austria, Cyprus, Ireland, Denmark, Bulgaria, Portugal, Sweden.
We recommend that you drop off your return within 7 days to ensure that the item you exchanged for is still available. We will ship your exchanged item once your order has been received and checked in our warehouse.
If you wish to exchange more than one item, please ensure they are exchanged at the same time, exchanges that are created separately may not be processed.
**Exchanges are subject to the availability of stock and are not guaranteed. If the exchange is no longer available in stock, we will process a refund.