How do I return my order?Updated 5 months ago
Here’s how to make a return:
1. Please visit our Returns Hub and follow the on-screen instructions to generate your returns label. Please use the email address you used when placing your order.
2. Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 5-10 business days from the day we receive your return.
3. Once your return is inspected, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.
4. You will be informed of your refund via email confirmation.
*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our terms of sale for more details.
Please note, all items must be returned from the original shipping country, unworn, and with all original packaging and tags attached within 30 days from the delivery date*.
Holiday returns: Items bought between 22nd November until and including 15th December will be granted an extended returns period until 15th January.
We have recently updated our returns and exchange policy. Please see below:
| COUNTRY OR REGION | SHIPPING FEE | FREE SHIPPING ON ORDERS OVER (IF AVAILABLE) | RETURNS & EXCHANGE POLICY |
| UK | £5 GBP | £125 GBP | Free returns and exchanges |
| UK EXPRESS | £10 | Free returns and exchanges | |
| USA | $8 USD | $150 USD | Free returns and exchanges |
| USA EXPRESS | $25 | Free returns and exchanges | |
| CANADA | $25 CAD | $400 CAD | $25 fee for returns and free exchanges |
AUSTRALIA & NEW ZEALAND | $40 AUD | $235 AUD | $25 fee for returns and free exchanges |
| EUROPE* | €7 EUR | €175 EUR | Free returns and exchanges |
EUROPE* EXPRESS | €15 EUR | Free returns and exchanges | |
| REST OF EUROPE | €7 EUR | €250 EUR | €10 fee for returns and free exchanges |
| HONG KONG | $270 HKD | $4000 HKD | $25 fee for returns and free exchanges |
| CHINA | ¥260 CNY | ¥3700 CNY | $25 fee for returns and free exchanges |
| REST OF ASIA | $30 USD | $350 USD | $25 fee for returns and free exchanges |
| UNITED ARAB EMIRATES | $75 AED | $1000 AED | $10 fee for returns and free exchanges |
| MIDDLE EAST | $20 USD | $250 USD | $25 fee for returns and free exchanges |
| REST OF WORLD | $20 USD | $250 USD | $25 fee for returns and free exchanges |
EUROPE* - Italy, Germany, France, Poland, Netherlands, Spain, Swiss, Czechia, Belgium, Slovakia, Croatia, Austria, Cyprus, Ireland, Denmark, Bulgaria, Portugal, Sweden.
Please be advised that our business days are Monday to Friday.
PANGAIA Fair Returns Policy
At PANGAIA, we aim to make your online shopping experience as seamless as possible, which is why we offer a flexible return policy.
However, we do keep track of the number of returns made by our customers to ensure that purchases are intended for personal use and not for any activities associated with fraudulent or other associated intent. If we notice frequent or repeated returns that violate our terms and conditions, we may need to take action. This could include closing your PANGAIA account or declining future orders, at our discretion. Thank you for understanding and helping us maintain a fair shopping environment for all.