I accidentally refunded to a gift card instead of the original payment method, can I change this?Updated 9 months ago

If you have not yet dropped off your return parcel, you are able to cancel your return request by entering your order number and email into the Returns Hub and selecting “Cancel this return”. You will then be able to process a new return, and select your preferred refund method.

If this option is not available to you and you have not yet dropped off your return parcel, please reach out to us by clicking 'Black Speach Bubble' in the bottom left-hand corner or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a 'Chat' button.