What's your returns policy?Updated 5 months ago
Find our Returns Portal here. We have recently updated our returns and exchange policy.
Please see below:
| COUNTRY OR REGION | SHIPPING FEE | FREE SHIPPING ON ORDERS OVER (IF AVAILABLE) | RETURNS & EXCHANGE POLICY |
| UK | £5 GBP | £125 GBP | Free returns and exchanges |
| UK EXPRESS | £10 | Free returns and exchanges | |
| USA | $8 USD | $150 USD | Free returns and exchanges |
| USA EXPRESS | $25 | Free returns and exchanges | |
| CANADA | $25 CAD | $400 CAD | $25 fee for returns and free exchanges |
AUSTRALIA & NEW ZEALAND | $40 AUD | $235 AUD | $25 fee for returns and free exchanges |
| EUROPE* | €7 EUR | €175 EUR | Free returns and exchanges |
EUROPE* EXPRESS | €15 EUR | Free returns and exchanges | |
| REST OF EUROPE | €7 EUR | €250 EUR | €10 fee for returns and free exchanges |
| HONG KONG | $270 HKD | $4000 HKD | $25 fee for returns and free exchanges |
| CHINA | ¥260 CNY | ¥3700 CNY | $25 fee for returns and free exchanges |
| REST OF ASIA | $30 USD | $350 USD | $25 fee for returns and free exchanges |
| UNITED ARAB EMIRATES | $75 AED | $1000 AED | $10 fee for returns and free exchanges |
| MIDDLE EAST | $20 USD | $250 USD | $25 fee for returns and free exchanges |
| REST OF WORLD | $20 USD | $250 USD | $25 fee for returns and free exchanges |
EUROPE* - Italy, Germany, France, Poland, Netherlands, Spain, Swiss, Czechia, Belgium, Slovakia, Croatia, Austria, Cyprus, Ireland, Denmark, Bulgaria, Portugal, Sweden.
Please note, all items must be returned from the original shipping country, unworn, and with all original packaging and tags attached within 30 days from the delivery date*.
Holiday returns: Items bought between 22nd November until and including 15th December will be granted an extended returns period until 15th January.
- Footwear should be returned unmarked and in its original and undamaged packaging as this is considered part of the product. Dust bags, where provided, should be included in your return.
- Items marked as Final Sale are not eligible for a refund or return in the following locations: United States, Canada, Australia, Middle East, and Asia. If you believe an item is faulty or you are based in the UK or Europe, this does not conflict with your statutory right to return. Please reach out to Customer Care to return your Final Sale items.
Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our terms of sale here for more details.
PANGAIA Fair Returns Policy
At PANGAIA, we aim to make your online shopping experience as seamless as possible, which is why we offer a flexible return policy.
However, we do keep track of the number of returns made by our customers to ensure that purchases are intended for personal use and not for any activities associated with fraudulent or other associated intent. If we notice frequent or repeated returns that violate our terms and conditions, we may need to take action. This could include closing your PANGAIA account or declining future orders, at our discretion. Thank you for understanding and helping us maintain a fair shopping environment for all.