What payment methods do you accept?
You can use any of the payment methods below to place an order:
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Payments
Information relating to Payments
What currencies can I use to pay?
We currently offer payment with GBP, EUR, USD, AUD, HKD and CNY. You can select your currency by using the drop-down option at the bottom of our website. We are looking to expand our currency options in the future!
Do you offer Klarna?
Yes, we now offer Klarna payment options to our US and EU customers. We are working on adding more countries to the list soon. For further information on PANGAIA + KLARNA please click here. In order to offer you Klarna’s payment methods, we might in
How can I pay for my order using Klarna?
If you are based in the US or EU, select Klarna at checkout to buy now and pay later. Spread the cost of your purchase over time with convenient, stress-free payment options:. Learn more here.
I have paid with Klarna— how do returns work?
Full return? Any payments already made will be refunded to your original payment method and your remaining payments for the purchase will be canceled. Please note, the shipping fee is nonrefundable and you may be charged for a return. For more info o
Do you offer Clearpay?
Yes, we now offer Clearpay payment options to our UK customers (excluding Channel Islands). You will be able to make purchases now and pay for them in four equal payments made every 2 weeks without any interest (late fees apply). For further informat
How can I pay for my order using Clearpay?
If you are based in the UK (excluding Channel Islands), select Clearpay at checkout - You will be required to make your first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments
I have paid with Clearpay - how do returns work?
Full return? Any payments already made will be refunded to your original payment method and your remaining payments for the purchase will be canceled. Please note, the shipping fee is nonrefundable and you may be charged for a return. For more info o
What happens if I can’t pay an Clearpay installment?
A late fee may be charged when an instalment for an order is not paid after the applicable grace period. Clearpay will only ever charge up to one late fee per installment and the total amount of late fees charged on an order will never exceed 25% of
Do you offer Afterpay?
Yes, we now offer Afterpay payment options to our US customers. You will be able to make purchases now and pay for them in four equal payments made every 2 weeks without any interest (late fees apply). For further information on PANGAIA and Afterpay
How can I pay for my order using Afterpay?
If you are based in the US, select Afterpay at checkout. You will be required to make your first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment m
I have paid with Afterpay - how do returns work?
Full return? Any payments already made will be refunded to your original payment method and your remaining payments for the purchase will be canceled. Please note, the shipping fee is nonrefundable and you may be charged for a return. For more info o
What happens if I can’t pay an Afterpay instalment?
A late fee may be charged when an installment for an order is not paid after the applicable grace period. Afteropay will only ever charge up to one late fee per installment and the total amount of late fees charged on an order will never exceed 25% o
Do you sell gift cards?
Yes, we now offer Gift Cards!. Please see our Gift Card terms and conditions here. Read about our data processing and privacy here.
Do you offer gift receipts?
Unfortunately, we currently do not offer gift receipts. We are looking to add these in the future!
Do you offer discounts?
Yes, we currently offer the below discount:
My payment failed, but I was still charged. What should I do?
If your payment failed but you were still charged, it may be that your bank has taken the funds as a pre-authorization and the money will bounce back to your account. As we don't have visibility of this, we recommend contacting your bank directly if
My payment was declined, what should I do?
If your payment was declined we recommend that you check the following:. If you are still having issues placing an order, we recommend contacting your bank directly as they may have another reason to decline or block the payment. Your bank won't shar
I was charged an international transaction fee when placing an order, why is this?
As PANGAIA is based within the United Kingdom, some card providers may charge additional fees to shop with us. Unfortunately, these fees are not made to us so we are unable to refund them. We recommend that you reach out to your card provider for mor