Shipping & Duties

Information relating to Shipping and Duties

How long will shipping take and cost?

We have recently updated our shipping, returns, and exchange policy. Please see below. FREE SHIPPING ON ORDERS OVER. (IF AVAILABLE). Free returns and exchanges. Free returns and exchanges. Free returns and exchanges. $25 fee for returns and free exch

Do you offer express shipping?

We currently offer express shipping for orders to the USA and UK only. We are working towards offering this to more countries in the future:. COUNTRY OR REGION. STANDARD SHIPPING TIME. EXPRESS SHIPPING TIME. EXPRESS SHIPPING FEE. Business days are Mo

Where do you ship to?

We are pleased to confirm that we offer worldwide shipping!*. *Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused. We are currently unable to deliver to the countries below:. Afghanistan, Belarus

Where do you ship from?

All orders are shipped from the United Kingdom, where our warehouse is based.

What couriers do you use?

All orders are currently shipped using DHL. We are looking into expanding our courier options in the future!

Can I redirect my order to a different shipping address?

Unfortunately, we are unable to redirect orders to a different address once they have been shipped.

Can you deliver to a P.O. Box address?

We are currently unable to ship to PO Box and APO addresses.

I need an invoice for my order to ship. How can I get this?

To request an invoice for your order please reach out to us by clicking 'Black Speach Bubble' in the bottom left-hand corner or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corn

Courier has requested additional information from me before they can deliver my parcel. What should I do?

Occasionally couriers will require additional information such as a passport copy, or an updated contact number before they can make a delivery. Please respond to a courier as soon as possible, to avoid your order being returned back to us. Please no

Are customs and duties included for orders shipping to the EU?

Once you have made payment for your order, all EU orders are shipped such that you should not be required to make any further payments in relation to import VAT and duties of any kind at the point of importation of your order into the EU. Please note

Are customs and duties included for orders shipping outside the EU?

We currently do not offer prepaid duties and taxes so please be aware that shipping outside the EU from the UK could incur customs charges. United States - Orders over $800 USD will be subject to customs clearance and duties fees. Canada - Orders wil

Can I refuse to pay the customs and duties I am being charged?

Yes. The fees are charged and payable locally depending upon the shipment value. These fees are subject to local/country customs laws. If left unpaid or you refuse the shipment then your order will be returned to the PANGAIA warehouse. If your order

Why I am charged Sales Tax?

We are registered for sales tax in various US states where we are required to comply with state sales tax regulations. We'll charge and collect Sales Tax from you where required, on behalf of the local tax authorities as part of the checkout process.